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IT OPERATIONS ANALYST I
DISTINGUISHING FEATURES OF THE CLASS: This IT Operations position carries with it responsibilities for completing most IT Operations tasks using influence, individual judgment and initiative. Additionally, the incumbent assists with customer support functions. The incumbent is expected to be a team leader who manages small projects and occasionally co-manages larger projects involving several departments and agencies/vendors. He/she provides input to project and departmental plans and directions and develops project plans for smaller projects. The work is done under the direct supervision of higher level IT staff/management. May be asked to provide input regarding employee performance. May be asked to supervise small groups and teams. Shift work and on-call duties may be required. Does related work, as required.
TYPICAL WORK ACTIVITIES:
Performs systems management and operations functions for central computers and
client/server networks;
Perform operations management for Web sites and Internet/Intranet applications and
equipment;
Maintains telephone systems, adding, removing and programming telephone equipment
including telephones and PBXs);
Interfaces with local telephone providers to add, change or delete telephone lines or long
instance assess codes;
Maintains and upgrades data communications lines;
Installs, maintains and upgrades computer networks such as Novell, NT, etc. with Ethernet
and some Token Ring topologies, trains users and local network manager;
Installs, maintains, upgrades and coordinates the repair of PC/mobile computer
equipment including peripherals and network equipment);
Coordinates the repair of communications equipment for voice and data with vendors;
Collaborates and works as a consultant with other departments and agencies in the design
and layout of data and voice communications for new facilities;
Installs and supports desktop and mobile computer operating and applications software,
assisting the customer support functions, e.g. helpdesk, training, etc.;
Assists the customer support function in investigating and resolving reported hardware,
software and integration problems of a complex nature;
Maintains and updates inventory sheets and assists with asset management functions for
IT equipment and software;
Maintains spare parts inventory for computing and telecom hardware;
Maintains appropriate activity logs, manuals libraries, etc. for efficient IT Operations;
Develops specifications pricing and configurations and recommends vendors and equipment for purchase of desktop/mobile computers, peripherals, computer networks and
selected communications equipment;
Gathers and presents detail information on the quality and performance of computing
and communications equipment and software;
Leads the implementation of projects with day to day decision making responsibility,
including training, vendor management, etc.;
Writes project evaluation and participates in related employee evaluation.
The above examples of duties are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND/OR PERSONAL CHARACTERISTICS: Good knowledge of the operation of a computer system and communications network/telephone system; good knowledge of the use and general maintenance of computer hardware and peripheral equipment; good knowledge of standard off-the-shelf application, e-mail and the internet; good knowledge of computer and network operating systems; good knowledge of the jurisdiction’s IT functions; working knowledge f hardware operations scheduling, job control language, use of systems commands and job executions; ability to read and interpret instructions related to data coding and the execution of program; ability to communicate effectively, both orally and in writing; ability to lead and work well in teams; ability to work effectively with vendors, users and the public; ability to resolve relatively complex, ambiguous technical and user problems; good initiative, self-motivation and organizational skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. The employee is regularly required to walk, talk and hear.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
MINIMUM QUALFICATIONS: Graduation from high school or possession of an appropriate equivalency diploma recognized by the NYS Department of Education,
AND:
A. Graduation from a regionally accredited college or university or one
accredited by the New York State Board of Regents to grant degrees with a
Bachelor’s Degree which included or was supplemented by fifteen (15
credit hours of course work in management information systems, computer
science, computer technology, information resource management, data
processing, programming, systems analysis or related computer fields AND
one (1) year of full time paid experience in maintenance configuration or
installation of computerized management information systems, computer
related project management, systems nalysis and/or delivery of
computerized management information systems;
OR
B. Graduation from a regionally accredited college or university with an
Associate’s Degree which included or was supplemented by fifteen (15
credit hours of course work in management information systems, computer
science, computer technology, or information resource related computer
field AND three (3) years of full time paid experience in maintenance,
configuration or installation of computerized management information
systems, computer related project management, systems analysis and/or
delivery of computerized management information systems.
OR
C. Five (5) years of full time paid experience in maintenance, configuration or
installation of computerized management information systems, computer
related project management, systems analysis and/or delivery of
computerized management information systems;
OR
D. An equivalent combination of training and experience defined by the limits
of (A), (B), or (C).
NOTE: Part time paid experience will be prorated
Competitive Class
Adopted 9/4/98
Revised 3/15/99, 11/19/99, 2/23/05
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