Independent Living of Genesee Region

Independent Living of Genesee Region (ILGR) is a catalyst for systems and individual change, enhancing the quality of life for persons with disabilities, while respecting diversity, and promoting choices and alternatives for independent living in our societies. The mission of ILGR is a multi-cultural, grassroots, peer-directed, civil rights organization that provides a full range of assistance, programs, and services to enhance the quality of life for all individuals with disabilities. ILGR assists persons with disabilities to realize their life choices through information and referral, independent living skills, community and systems advocacy and peer counseling.

 Genesee County Office telephone number (585)815-8501 ext. 400

 Buffalo Office telephone number (716)836-0822

Special Protection Program

This program insures a special year-round safeguard against shutoff of electric, natural gas, steam, and telephone utilities. If you are 62 or older, blink or disabled (and all other residents of your household are 62 or older, 18 or younger, or blind or disabled), you are eligible for special protections. It's important for a senior to know that a utility company generally cannot require a deposit from a customer 62 or older.

Gas and Electric Shutoff

1-800-342-3355

Service, Billing Complaints Re: Gas, Electric, and Phone

1-800-342-3377

Cable TV Complaints

1-800-342-3377

Energy Service Company (ESCO) Complaints

1-888-697-7728

HEAP Grants for People aged 60+

1-800-342-9871

NOTE: For Persons who are hearing impaired or speech impaired can reach the hotlines through a TDD by calling the New York Relay Service at 1-800-662-1220.