Emergency Dispatch Center - 911

The 9-1-1 Dispatch Center is a specialized section of the Sheriff’s Office that provides centralized public safety communications to participating police, fire and emergency medical services within Genesee County.

Responsibilities of the Dispatch Center 
answer, process, and maintain the County’s Enhanced 9-1-1
        Emergency Telephone System

     ♦  the operation of the County’s 800 MHz trunked radio system,
        which includes assigning radio numbers; dynamic incident
        regrouping; maintaining the computerized radio subscriber
list; maintaining and modifying the SIMS II computer interface;
        as well as handling routine traffic on the system itself 

answer telephone communications for the Genesee County
        Sheriff’s Office and the Batavia City Police Department and
        redirects these communications accordingly

The Genesee County Legislature has designated the Sheriff to administer the County’s 9-1-1 Center and the trunked radio system.  A County-Legislature-appointed Enhanced 9-1-1 Operations Board, consisting of members from law enforcement, emergency management, fire services, and emergency medical services, oversees operations of the County’s 9-1-1 Center.  The day-to-day operations are administered by a Director of Emergency Communications.  Timely and accurate recordings of information are vital to law enforcement, fire services and emergency medical services.  Information and the communicating of this information is the lifeblood of these agencies.  The benefactors of the activities of the 9-1-1 Dispatch Center include all the public service agencies served and the general public.



Business Emergency Contact Form
In order to provide businesses with the best service possible, we request that each business fill out the "Business Emergency Contact Form".  In the event of an after-hour alarm, burglary, fire, accident or other emergency, it may become necessary to notify a business representative or request a key holder to respond.  This information will be kept on file in the Emergency Dispatch Center should an emergency take place.  
All information is kept confidential for emergency services personnel and will not be used in any way for solicitation, sales, or released to the public.

Business Emergency Contact Form



Frequently Asked Questions
How do I get in contact with the animal shelter/animal control officer?
     Please contact the Animal Shelter directly at (585) 343-6410

I want to start the process to obtain a pistol permit, where do I start?
     Please contact the Genesee County Clerk's Office in Genesee County
     Building #1, 344-2550, ext.2264.

I need to have fingerprints taken for my job, where do I go?
Call the Genesee County Jail (585) 343-0838 for an appointment.

Does your office issue photo ID cards?  Where do I obtain a photo ID card?
     No, the Genesee County Sheriff's Office does not issue personal ID cards.
     You may contact the Genesee County Department of Motor Vehicles at
     County Building #1 (585) 344-2550 ext. 2246 to obtain a non-driver's
     photo identification card.

What are the road conditions?
Current road condition information may be obtained by calling
    (585) 345-3000 ext. 3300, or listen to the local media stations.

I need a criminal records (background) check, motor vehicle accident report or police report, where do I go?
Visit the Records Division Page by clicking here or p
lease contact the
   Records Office, Monday through Friday 8:30 A.M. - 5:00 P.M. at 345-3000
   ext. 3560.