Novel Coronavirus 2019 (COVID-19)

New York State PAUSE Enforcement Assistance Task Force: If you are aware of any non-essential gatherings or any non-essential businesses or entities operating in violation of "New York on PAUSE", individuals can file a complaint by completing an online form or by calling 1-833-789-0470. 

COVID-19 Travel Advisory: On June 24, 2020 Governor Andrew Cuomo announced that all travelers coming from states with significant rates of transmission of COVID-19 must quarantine for a 14-day period from the time of their last contact within such designated states. To report a non-compliant traveler, individuals can file a complaint by completing an online form or by calling 1-833-789-0470.

Travelers arriving or returning to NYS from restricted states (identified here), whether by land or air, must self-identify by completing the Traveler Health Form. Failure to comply may result in a $2,000 fine.
Click here to complete the Traveler Health Form.

Click here to find a test site near you.

CommCare - Genesee County: Precautionary Quarantine Order & Instructions for Genesee County
CommCare - Orleans County: Precautionary Quarantine Order & Instructions for Orleans County

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Genesee and Orleans County COVID-19 Map

For the most up-to-date COVID-19 statewide cases and NYS Updates - click here

  Signage:  Protect Yourself From Infections & Attention: Do Not Visit



In response to all the concerns and ongoing news about the international outbreak of Novel Coronavirus (COVID-19), we’re adding this web page to make sure that Genesee and Orleans County residents have the most up-to-date and comprehensive information possible about this fluid situation. 

Our Health Department team continues to receive regular updates from the Centers for Disease Control and Prevention (CDC), and the New York State Department of Health (NYSDOH).  Our team is in constant communication with our regional and local partners including emergency management, health care providers, first responders and law enforcement to ensure we have the appropriate resources and response plans in place if the COVID-19 virus continues to spread and is found locally in our communities.

Our primary goal is to be timely and transparent with factual information and to relay that information so our residents can make informed decisions to protect yourself and your families. 

The primary prevention message is to practice standard precautions similar to that which we encourage for our typical flu season.  These include:  maintaining social distance of at least 6ft., wearing a face mask or cloth face shield in public settings, washing your hands often, covering your coughs and sneezes, and of the most importance, stay home from work and avoid public places if you are ill. 

Information is rapidly changing regarding this virus. This page will be regularly updated with current, factual information and additional guidance. If you have questions, please call the NYS Coronavirus general information Hotline at 888-364-3065.

Thanks for your anticipated vigilance in responding to this situation in our GO health region.

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Paul A. Pettit
Public Health Director
Genesee & Orleans County Health Departments


We continue to encourage social distancing where people avoid gathering in public places, limit contact with others; stay home if you are sick; if you are older and/or are immunocompromised with underlying health conditions stay home.

COVID-19 may cause symptoms including:

  • Cough
  • Fever
  • Trouble breathing
  • Pneumonia

“It is important to remain calm and focus on trusted, accurate information listed below,” stated Pettit.  “We understand everyone wants to be updated but want to make sure the information is factual.”

For more information about prevention the state health department has an information call center for questions and answers about travel and symptoms regarding COVID-19.  The number is 1-888-364-3065.  Or you can visit the following websites:

The Health Departments will provide updates as appropriate.

While there is currently no vaccine to prevent COVID-19, these simple steps can help stop the spread of this and other respiratory viruses, including the flu (influenza) which is currently widespread:

  • If you need to go to your primary care provider, a health center or the emergency room, call ahead to let them know your symptoms, travel and contact history.
  • Wash your hands often with soap and water for at least 20 seconds.  If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home if you are sick.  If you have a fever, vomiting and/or diarrhea you should stay home at least 24 hours after the last incident without fever-reducing / anti-diarrhea medications.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.  If you don’t have a tissue cover your mouth with your elbow.
  • Clean and disinfect frequently touched objects and surfaces.

Information for the General Public:

How to protect yourself form COVID-19 and many other communicable diseases:

  • Wash your hands often with soap and water for at least 20 seconds (the length of the "Happy Birthday" song from beginning to end, twice).  If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
  • Follow step by step instructions here: 


For Older Adults:  For services to all county residents who are age 60 and over, contact your local Office for the Aging:
  • For Genesee County call 585-344-1611
  • For Orleans County call 585-589-3191

If you are struggling emotionally, please call the Care + Crisis Helpline at 585-283-5200, text 741741 or call the NYS COVID-19 Emotional Support Hotline at 1-884-863-9314.  You are not alone.

Pre-K to Grade 12 School Reopening
New York Forward & Business Reopening
Information for Travelers
Information for Health Care Providers
Information for Businesses / Organizations: If you have questions on how COVID-19 impacts businesses, please utilize resources and/or contact the U.S. Department of Labor. Information for Child Care Providers: