Human Resources

Case Supervisor Grade B - Mental Health



DISTINGUISHING FEATURES OF THE CLASS:  The Case Supervisor Grade B – Mental Health provides professional mental health work, involving the responsibility for supervising the activities of subordinates who administer mental health services in specified areas or programs.  The incumbent is responsible for maintaining acceptable standards of mental health services in accordance with agency policy and OMH policy, and for recommending changes to mental health policies and procedures.  Does related work, as required.



Assists in the formulation of casework or group work policies and procedures;

Interprets Federal, State, and local policies and programs to subordinates under his/her supervision;

Supervises case management staff in administering the mental health services to promote the welfare of the consumers;

Discusses difficult cases with care managers and provides necessary consultation;

Recommends policy and procedures;

Maintains cooperative relationships with the family courts and other agencies in the community;

Establishes necessary control for determining staff performance, and evaluates performance of assigned staff;

Maintains necessary records, and prepares reports in mental health activities;

Interprets the mental health services to the community through contacts with citizen and other groups.


The above examples of duties are intended only as illustrations of the various types of work performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.


FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND/OR PERSONAL CHARACTERISTICS: Thorough knowledge of modern principles and practices of social/human services case work and mental health group work, and the ability to apply these in the performance of duties; thorough knowledge of techniques of case recording; ability to prepare clear and accurate records and reports; good knowledge of Federal, State, and local applicable laws and programs; ability to plan and direct the work of others; ability to establish and maintain successful relationships with people; ability to interpret the work of the agency; initiative and resourcefulness; good powers of observation and analysis; imagination; sensitivity to the reaction of others; emotional maturity; judgment; tact.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms.  The employee is required to walk, talk and hear.


The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is moderately quiet.


MINIMUM QUALIFICATIONS: Graduation from high school or possession of an appropriate equivalency diploma recognized by the NYS Department of Education, AND:


A.        Graduation from a regionally accredited or NYS registered college or university with a Bachelor's degree (Human Services preferred) AND three (3) years of full time, paid experience in mental health with a public or private agency;


Competitive Class

Adopted 4/20/16