CASE MANAGER
(Office for the Aging)
DISTINGUISHING FEATURES OF THE CLASS: The Case Manager (Office for the Aging) performs case management activities for elderly clients who are chronically ill and homebound. The incumbent is directly supervised by the Director, Office for the Aging. Supervision may be exercised over subordinates when they are performingcase aide duties. Does related work, as required.
TYPICAL WORK ACTIVITIES:
Identifies clients in need of case management services by conducting outreach activities and by working cooperatively with other service providers both within the agency and with the community. Completes initial intake and assessment using standardized assessment tool to determine extent of frail elderly clients' need for in-home services. May be done by visits with clients and their families in the client home, in hospitals, and in nursing home. Designs safe and adequate care plan in cooperation with client and client family to meet full range
of client needs in light of formal and informal supports available. Integrates a written service plan for each client and oversees its implementation.
Monitors and follows-up the implementation of the written service plan by linking clients with necessary providers, assisting in gaining access to needed medical, psychiatric, social, educational, and other services, maintaining contact through the course of care;
Prevents and/or resolves developing crises to possibly delay or deter the need for institutional care;
Assures the maintenance of case management records with appropriate reviews and updating of service plans;
Meets regularly with Director, Office for the Aging. Develops and maintains cooperative working relationships with other referral service providers and community groups for the purpose of promoting EISEP program and other related aging services. Assists Director in program reporting and planning, as needed.
The above examples of duties are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND/OR PERSONAL CHARACTERISTICS: Good knowledge of case management techniques; good knowledge of the range of services and entitlements available to the elderly; good knowledge of the aging process and sensitivity to the special problems faced by the chronically ill/homebound elderly; ability to operate a motor vehicle; ability to accurately and appropriately assess client needs, plan services, oversee plan implementation and conduct ongoing follow-up and reassessment; skill in organizing and communicating.
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is required to walk, talk and hear.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
MINIMUM QUALIFICATIONS: Graduation from high school or
possession of an appropriate equivalency diploma recognized
by the NYS Department of Education, AND:
A. Graduation from a regionally accredited or NYS registered
four-year college or university with a Bachelor's Degree
in Social Work, Gerontology, Human Services or
other related field AND one (1) year of full-time, paid experience
as a caseworker, social worker or other human services field
where the individual has performed case management duties.
OR:
B. Graduation from a regionally accredited or NYS registered
college with an Associate Degree as defined by the limits of
A) above AND three (3) years of full-time, paid experience
as a caseworker, social worker or other human services field
where the individual has performed case management duties.
OR:
C. Five (5) years full-time paid experience as a caseworker,
social worker or other human services field where the
individual has performed case management duties.
NOTE: Part-time, paid experience as defined above will be
considered on a prorated basis.
SPECIAL REQUIREMENT FOR APPOINTMENT AND CONTINUED EMPLOYMENT:
Possession of an appropriate valid New York State Driver’s License.
Competitive Class