Human Resources

Case Manager Grade B


:  The Case Supervisor Grade B provides professional social services work, involving the responsibility for supervising the activities of subordinates who administer social type services in specified areas or programs.  The incumbent is responsible for maintaining acceptable standards of social type services in accordance with agency policy, and for recommending changes to social services policies and procedures.  Does related work, as required.

Assists in the formulation of casework or group work policies and procedures;
Interprets Federal, State, and local policies and programs to subordinates under his/her     
Supervises case work staff in administering the social type services to promote the welfare
      of the client;
Discusses difficult cases with social workers and provides necessary consultation;
Recommends policy and procedures;
Maintains cooperative relationships with the family courts and other agencies in the
Establishes necessary control for determining staff performance, and evaluates                   
      performance of assigned staff;
Maintains necessary records, and prepares reports in social work activities;
Interprets the social type services to the community through contacts with citizen and      
      other groups;
May be required to participate in “on call” activities.

The above examples of duties are intended only as illustrations of the various types of work performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND/OR PERSONAL CHARACTERISTICS: Thorough knowledge of modern principles and practices of social/human services case work and social group work, and the ability to apply these in the performance of duties; thorough knowledge of techniques of case recording; ability to prepare clear and accurate records and reports; good knowledge of Federal, State, and local applicable laws and programs; ability to plan and direct the work of others; ability to establish and maintain successful relationships with people; ability to interpret the work of the agency; initiative and resourcefulness; good powers of observation and analysis; imagination; sensitivity to the reaction of others; emotional maturity; judgment; tact.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms.  The employee is required to walk, talk and hear.

The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is moderately quiet.

MINIMUM QUALIFICATIONS: Graduation from high school or possession of an appropriate equivalency diploma recognized by the NYS Department of Education, AND:

A.        Graduation from a regionally accredited or NYS registered college or 
           university with a Bachelor's degree AND three (3) years of full time, paid              
           experience in social work with a public or private agency;


B.        Any equivalent combination of training and experience as defined by
           the limits of (A) above.

Competitive Class