CLIENT SERVICES OUTREACH ASSISTANT
DISTINGUISHING FEATURES OF THE CLASS: Employees in this class disseminate information pertaining to services provided by an agency/department. Incumbents assess the needs of clientele, evaluate applications for assistance, and either provide direct services or refer to community agencies for provision of services. The work is carried out under the direct supervision of the department head or his/her designee in accordance with established policies and procedures. Does related work, as required.
TYPICAL WORK ACTIVITIES:
Reads, reviews and evaluates applications for services;
Analyzes information from several sources for the determination of eligibility for available program services or referral to community agencies;
Conducts personal (client) interviews;
Drives to client’s homes as necessary;
Compiles and keeps written records;
Contacts various media for dissemination of public information regarding services.
The above examples of duties are intended only as illustrations of the various types of work performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND/OR PERSONAL CHARACTERISTICS: Good knowledge of the geographic area served by the Genesee County Human Service agencies; good knowledge of the programs and services available to various clientele; working knowledge of the characteristics, needs and interests of elderly clientele; ability to operate a motor vehicle; ability to read and write, and to communicate effectively in writing and on the phone.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is required to walk, talk and hear.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
MINIMUM QUALIFICATIONS: Graduation from high school or possession of an appropriate equivalency diploma recognized by the NYS Department of Education, AND:
Two (2) years full-time, paid experience in examining, investigating or evaluating claims for assistance, veterans or unemployment benefits, insurance or a similar program operating under established criteria for eligibility.
NOTE: Study in a regionally accredited college or university or one registered by New York State or a business school registered by New York State may be substituted for the experience noted above on a year for year basis.
SPECIAL REQUIREMENT FOR APPOINTMENT AND CONTINUED EMPLOYMENT: Possession of an appropriate valid NYS Driver’s License.