Office for the Aging

Caregiver Support Services

Caregiver Support

If you are a wife, husband, daughter, son, grandparent, grandchild, or neighbor caring for a loved one or friend .. YOU are a Caregiver.

If you are the person running to the store, cleaning the house, scheduling doctor appointments or providing 24 hour intensive care .. YOU are a Caregiver.

If you are a person trying to help someone remain in their own home, or yours .. YOU are a Caregiver.

The Genesee County Office for the Aging offers many services that can help you care for your loved one or friend.

New York State's CARE Act: Basic Information for Hospital Patients and Family Caregivers

Office for the Aging Caregiver Services

The Office for the Aging offers information, referral and assistance to obtain any needed services. They also provide counseling on caregiving issues and long term care planning. Support Programs such as In Home Respite Care, Personal Emergency Response System, and Adult Day Services are also available. Referrals can be made to the Caregiver Program staff at (585) 343-1611.

New York State Paid Family Leave

Support Groups

Alzheimer's/Dementia Support Group is held the 3rd Thursday of each month at 1:00 pm at 2 Bank Street, Batavia, New York. For more information, call the Genesee County Office for the Aging at (585) 343-1611.

Home Delivered Meals (Meals on Wheels)

Home Delivered Meals are available to any Genesee County resident 60 years of age or older who is incapacitated due to illness, surgery, physical handicap or advancing age, AND is unable to prepare their own meals, AND is without support of family, friends or neighbors for meal preparation. Services are available based on need without regard to income.

Meals are delivered Monday through Friday between the hours of 11:00 a.m. and 1:30 p.m. There is no delivery on holidays. Services may be discontinued at any time, or can be interrupted if needed for vacations or hospitalizations.

Everyone who receives a meal has the opportunity to contribute.
Referrals may be made to the Home Delivered Meals Intake worker by calling (585) 343-1611.

In Home Aide Service

Personal Care & Home Health Aides are available through many agencies in Genesee County. The Genesee County Office for the Aging has an Expanded In-Home Service for the Elderly Program (EISEP) that provides Personal Care Aides, Housekeeper/Chore Services and Case Management. Referrals for this program can be made to the Genesee County Office for the Aging at (585) 343-1611.

Alzheimer's Association, Western New York Chapter

The Alzheimer's Association offers supportive programs for family members caring for a loved one with Alzheimer's Disease or other forms of dementia. Information and referral, Caregiver Counseling, Training Programs and Support Groups, as well as a newsletter, are all available. The Western New York Chapter can be reached at 1-800-272-3900 or The website for the National Alzheimer's Association is

Personal Emergency Response System (PERS)

This is a medical alert system that can help preserve a cherished way of life by giving seniors the confidence to continue living in their own homes. These devices are worn as a necklace or bracelet and alerts others of your need for assistance when you press the alert button. See our Resource Directory for further information.

Hospice Services

Homecare and Hospice/Community Care of Western New York offers care for terminally ill clients with a life expectancy of six (6) months or less. Services include nursing and physician care, pain control, personal care, family support, spiritual care and bereavement support. Homecare and Hospice can be reached at (585) 343-7596.

Terminal Comfort Care Housing

Crossroads House is an alternative to hospital or nursing home stay when care can no longer be provided for a person in their own home. Crossroads house is intended for persons with a terminal illness and life expectancy of three months or less. Admission is available, at any time, for up to two residents. Preference is given to those who can no longer be cared for in their own home and admission is based solely on need, regardless or religion, age, sex or race. Residents must be under the care of a certified home health care agency for proper medical care and case management. Care is provided 24 hours a day, 7 days a week. They can be reached at (585) 343-3892 or


In addition to in-home care agencies and day care programs, other agencies provide overnight respite care depending upon eligibility and availability. Please contact them for the services available.

VAMC WNY Healthcare System

Phone Number: (585) 297-1000

Long Distance Caregivers

Eldercare Locator is a public service of the Administration on Aging U.S. Department of Health and Human Services, and is administered by the National Association of State Units on Aging.? A nationwide directory assistance service designed to help older persons and caregivers locate local support resources for aging Americans.? They can be reached at 1-800-677-1116.

The New York State Office for the Aging Senior Citizens hotline offers information and referral for all senior programs and services available in New York State. They can be contacted at 1-800-342-9871 or

Document Library

Please see the Caregiver Section in the Document Library for some interesting articles pertaining to Caregivers.